Kinbi — Terms of Service

Last updated: September 27, 2026

These are the rules for using Kinbi. By creating an account or opening a Kinbi sharing link, you agree to them. "Kinbi", "we" and "us" means us; "you" means you.

1. What Kinbi is

Kinbi helps pet owners keep track of their pets' care and share it with pet sitters and pet care businesses for as long as they choose. Sitters can check off tasks as they go, so owners can see what's been done.

Kinbi is not:

• a vet. Nothing in Kinbi is veterinary advice;
• a service that checks, licenses or insures pet sitters or businesses;
• part of any arrangement or payment between you and a pet sitter or business;
• a guarantee that anyone will see, follow or complete a task.

2. Your account

• You must be 18 or older to create an account.
• Please keep your pets' information accurate, especially allergies, medical needs and emergency contacts. We don't check it.
• Keep your password safe. You're responsible for what happens in your account.
• You decide who you share with, and you're responsible for that choice.

Sharing with someone under 18. A sharing link doesn't need an account, so we can't check the age of whoever opens it. If you share with someone under 18, like a neighbor's teenager who walks your dog, that's your decision, and you should get their parent's or guardian's OK first.

Check in with your sitter. Sharing with someone doesn't tell you they've opened it or read it. Before relying on Kinbi for anything urgent or medical, confirm directly (by phone or text) that your sitter can see the right information.

3. Reminders and alerts

Reminders are a helpful extra, not a safety system. Kinbi can send reminders and updates, but they don't replace talking to your sitter or your own judgment about your pet's needs.

We can't promise every message arrives, or arrives on time. That depends on things we don't control, like your phone, your settings, your email provider and your internet connection. Whether or not a reminder arrives, you're still responsible for the care you've agreed to provide. For anything urgent or medical, confirm directly as well.

As far as the law allows, Kinbi isn't responsible for any harm or loss, including harm to a pet, caused by a message that didn't arrive, arrived late or was wrong.

4. Pet sitters and businesses

Kinbi doesn't choose, check or recommend any pet sitter, dog walker or pet care business. Any arrangement you make is between you and them. If you run a business on Kinbi, you're responsible for hiring, training and supervising your staff.

Looking after animals always carries some risk, like injury, illness, escape, damage or death, however careful everyone is. By using Kinbi to arrange pet care, you accept that risk.

5. Free during our beta

Kinbi is in beta and is free for everyone until January 1, 2027. We won't charge any existing account before then, and we'll tell you before we do.

During the beta, features may change, there may be outages, and we can't promise any particular level of availability or support. We'd love to hear about problems and ideas at support@kinbi.co.

Before any paid plan starts, we'll post its terms here, tell you what's changing and what stays free, and give you a chance to download your information or close your account before you're charged anything.

What we expect the free plan to include:

• Pet parents: 2 pets, 2 sharing links at a time, and 3 documents per pet.
• Pet sitters: the same for their own pets, plus 3 client households.
• Businesses: 1 staff member and 3 client households.

You can go past these limits during the beta. The first time you do, we'll ask you to agree that anything beyond a limit will be paused on January 1, 2027 unless you've upgraded by then. Paused means hidden and not usable — for example, a paused share link stops opening — but never deleted: it comes back as soon as you upgrade. We'll email you 30, 14 and 3 days before anything is paused, let you choose what stays active, and give you a copy to download first (you can download your data, paused things included, at any time from the account menu). What stays active is yours to choose until that date; if you don't choose, the things you added first stay. From that date the choice is fixed, upgrading is what brings paused things back, and the free plan's limits apply to anything new you add. Nobody is cut off in the middle of a visit: a share a pet sitter is clocked in on is paused only after they clock out. Nothing will be paused until paid plans are available to upgrade to — if they aren't ready by January 1, 2027, the date moves and you get the same notice again. Registered animal rescues won't have these limits. If the numbers change before plans start, we'll update this section and let you know.

6. Your information and how you use Kinbi

What you put into Kinbi is yours. You give us permission to store it and show it as needed to run Kinbi, including to the people you choose to share with.

Please don't use Kinbi to harass or harm any person or animal, to enter false medical or behavior information on purpose, to get into someone else's account, or for anything illegal.

7. Location, photos and the care log

Location. Kinbi can record the approximate location of a sitter's phone when they start a visit, end a visit or check off a task, but only if they leave "include location" on and their phone allows it. It never tracks anyone in the background. Only the pet's owner sees it. Sitters can turn it off and still log everything. Our Privacy Policy has more detail.

Photos. Photos added to a task can be seen by the pet's owner and by the sitters the owner shares that pet with. Please don't upload anything you wouldn't want them to see.

The care log is a record. Tasks, notes, times, locations and photos make up a history the owner can see and download, showing who logged each entry. If you log care in Kinbi, the owner will see it.

8. Privacy and your data

Our Privacy Policy explains what we keep, why, who can see it, and how to get a copy or delete it. It's part of these Terms. In short: we keep what you enter to run Kinbi, and we never sell it, use it for advertising, or use it to train AI.

Emails. Using Kinbi means getting emails from us, like sign-in codes, password resets, sharing invitations and any alerts you've turned on. Some of these can't be turned off while you have an account.

Deleting your account. Go to Your account → Delete account at any time. Your account, pets, records, documents, photos and sharing links are deleted right away. This can't be undone. If you can't sign in, email support@kinbi.co from your account's email address and we'll do it within 30 days. See how to delete your account for more.

Two things stay. Tasks you logged for someone else's pet remain in that owner's history, because it's their record of their pet's care. And if you run a business account, you'll need to remove your staff and clients (or hand the business over) before you can delete it, so their records aren't lost.

9. No guarantees

We work hard to make Kinbi reliable, but we provide it "as is". We can't promise it will always be available, error-free, or right for your needs.

10. Limits on our responsibility

As far as the law allows, Kinbi isn't responsible for indirect or knock-on losses from using it, including harm to a pet, lost information or lost income. If we are responsible for something, the most we'll owe is the larger of what you paid us in the last 12 months or $100.

11. Claims against Kinbi caused by you

If someone makes a claim against Kinbi because of how you used it, because you broke these Terms, because information you entered was wrong or misleading, or because of something a sitter or staff member you invited did, you agree to cover Kinbi's resulting costs.

12. Things outside our control

We're not responsible for delays or problems caused by things we can't reasonably control, like internet or provider outages.

13. Changes to these Terms

We may update these Terms. We'll change the date at the top, and tell you in the app or by email about any important change. If you keep using Kinbi after a change, you're agreeing to the new version.

14. Stopping

You can stop using Kinbi and end any sharing at any time. To delete your account and everything in it, see section 8. We may suspend or close an account that breaks these Terms.

15. If part of these Terms doesn't apply

If a court decides part of these Terms can't be enforced, the rest still applies.

16. Contact us

Questions, deletion requests or anything else: support@kinbi.co. See also the Privacy Policy and how to delete your account.